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Online FAQ


Below you will find answers to Frequently Asked Questions regarding DGI's online training programs. If you don't find the answer below, please email  

Read guidelines for the best Online Training experience.


PLEASE NOTE: Google Chrome is the preferred browser for running DGI's online training programs. 

Bulk Discounts for online courses - Click here
When will I receive my course login information?
Your course login information will be emailed to you when payment is received. 
Where do I go to login to my online course? 

You will also find a quick link at the top of the DGI homepage. "Online Student Login"

Who do I contact for assistance?
For the following issues, please email: 
  • I didn’t receive my confirmation with login information
  • My login credentials aren't working
  • I don't see my program after I login
  • I didn’t receive my certificate
  • I didn’t receive my receipt
For the following issues, please email:
  • The program is not recognizing my answer
  • I don’t see the next button
  • I can’t see the submit button
Where do I go to login to my online course? 

You will find a quick link at the top of the DGI homepage.

I was invoiced for my class, where do I go to pay?

You can mail a check to:
DGI Training Inc.
1060 El Camino Real, Ste C
Redwood City, CA 94063

To pay by credit card, choose the course from our website and enter your credit card information at checkout. 

My class requires Regulations (IATA/49CFR/IMDG). What is the current Regulation, and where do I buy them?
See our recommended suppliers list to purchase your regulations.
  • IATA - Most current version required (current year 2020 = 61st edition)
  • 49CFR - (Parts 180-185) LabelMaster Early Bird edition - Most current version issued Oct 2019
  • IMDG - Amendment 39-18, Volumes 1 & 2
What is the difference between online and webinar training? 
Webinars are instructor led and completed in 1 day. Online training is taken on your own, and you have 3 months to complete. Check out our webinars!
How do I purchase an online course extension?
How long do I have to complete an online course?
You have 3 months from the date payment is received to complete the course. The course automatically closes at midnight EST 3 months from the date payment was received.  A one-time extension may be purchased for $50 which extends the program for 2 months. Purchase online training extension:

Do I really need to purchase the IATA, 49CFR and/or IMDG Regulations?

Yes! Our DGI Online courses teach you the process of shipping dangerous goods. ALL DGI workbooks and online programs follow this process which includes referencing current and applicable regulations. We do NOT provide you with the regulations for online and webinar courses. The way we operate is to provide you with a workbook or a compendium of the slides in the program, walk you through the process of identification, classification, marking, labeling, documentation, placarding and segregation, using select examples from the regulations, and then assume when you’re done with training you will consult a current copy of the applicable regulations in order to determine your shipments compliance with the rules. See the suppliers above to purchase the applicable regulations for your shipping needs.

When will I get my certificate?

Your certificate will be emailed to you within 48 hours of successful completion of the course, including all modules and the exam.

If you take a multi-modal online course you need to complete ALL the modules in your bundle for all modes, and 1 certificate will be emailed to you upon completion (within 48 business hours).

 What Guidelines are there for Online Training?
  • Be able to work independently without an instructor present.
  • Be familiar with the use of a computer and a web browser.
  • Have knowledge or understanding of the applicable regulations.
  • Be fluent in the English language.
  • It is recommended you use Google Chrome or Firefox
  • High-speed internet connection is required.
  • You can log in and out of the training program at any time, including during final exams.
  • Be sure to log out if you must leave your desk for more than 10-15 minutes.
  • Ensure your sound is turned on and the volume is up, as these courses include audio content.
  • Read instructions in the introduction to the program to learn how to navigate through the program.
Can I view a demo of DGI's Online training programs?
Yes! Click here to view a demo.
Do DGI's online programs satisfy my legal training requirements to the FAA and US DOT?
Yes, they do. These programs satisfy all training requirements in accordance with the U.S. Department of Transportation, part 172. For carriers additional training may be required under 14CFR (49CFR175.20(a)).
Are these programs approved by DOT, FAA or IATA?
Neither the FAA nor IATA review or evaluate computer based training programs. The FAA (and US DOT) will not evaluate any type of training program for shippers, forwarders or truckers in advance.
How many people can I train at the same time?
There is no limit to the number of concurrent users as long as each person is registered for the course and has a username and password. For group discounts call 800-338-2291.
My online course references the Emergency Response Guidebook. Where can I get a copy?
Click here to download a copy. You can download and view it for free. If you want a printed copy you can purchase one from LabelMaster or DG Supplies.
What is Security Awareness Training? Do I need it?
Yes, effective March 25, 2003, shippers and carriers of certain highly hazardous materials must develop and implement security plans. In addition, all shippers and carriers of hazardous materials must ensure that their employee training includes a security component.
172.704(a)(4) Security awareness training. No later than the date of the first scheduled recurrent training after March 25, 2003, and in no case later than March 24, 2006, each hazmat employee must receive training that provides an awareness of security risks associated with hazardous materials transportation and methods designed to enhance transportation security. New hazmat employees must receive security awareness training within 90 days after employment.
You may take Security Awareness Training free of charge through the DGI website. Click here for more information. You may also obtain a free copy of the Security Awareness Training Module on CD from PHMSA Office of Hazmat Safety several ways:How many people can I train at the same time?
I have a Mac computer, are DGI's online programs compatible with Mac?

Yes the majority of our online courses are fully compatible with any browser or computing platform, however; Google Chrome is the preferred browser for running DGI's online programs.  

Browsers compatible with TLS 1.1 and 1.2 by OS
Mac OS: Safari 7 or greater, Firefox, Chrome
Windows 7 an higher: IE, Firefox, Chrome
Windows XP or Vista: Firefox, Chrome

This includes these courses:

  • IATA Acceptance
  • DOT Acceptance
  • IMDG Acceptance
  • Infectious, all modes
  • Limited Quantity
  • Lithium Battery
  • Air Repair Station
  • General Awareness
  • Safety
  • Security

The following courses currently only work in Internet explorer 7, 8, 9, or 10. They will not work in MAC.

  • Refrigerants (i.e. dry ice, liquid nitrogen)
  • Air Carrier Courses 
  • DOT Motor Carrier, DOT Ocean Carrier Module and DOT Air Carrier  
  • Automotive courses
  • Freight Forwarder Course
  • Magnetized Materials
Is online training better than attending a classroom seminar?

The answer really depends upon your needs. Are you taking recurrent training? Online training is typically easier for those who’ve first had classroom training.  But so much depends on the classroom, the instructor, the materials used, and of course the student.  Our online courses provide you with feedback for missed answers (not only what you missed, but on really tough questions, why many people miss it).  We provide thorough exercises with each learning unit, where a student can take their time working on it.  That’s often not as easy in the classroom.  Overall a student can take as much time or as little time as is appropriate.  There is an industry shift these days towards Competency Based Training”, and DGI’s training reflects those values.

If you have the opportunity to attend a DGI seminar with one of our instructors we encourage you to do so.  If that’s not possible, or logistically difficult, then DGI online training may be the perfect option for you or your employees.